{"id":21934,"date":"2024-08-20T14:04:05","date_gmt":"2024-08-20T12:04:05","guid":{"rendered":"https:\/\/infotel-software.com\/support\/"},"modified":"2026-09-08T10:45:47","modified_gmt":"2026-09-08T08:45:47","slug":"support","status":"publish","type":"page","link":"https:\/\/infotel-software.com\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; fullwidth=&#8220;on&#8220; theme_builder_area=&#8220;post_content&#8220; _builder_version=&#8220;4.27.8&#8243; _module_preset=&#8220;default&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220; da_disable_devices=&#8220;off|off|off&#8220;][et_pb_fullwidth_code _builder_version=&#8220;4.27.8&#8243; _module_preset=&#8220;default&#8220; theme_builder_area=&#8220;post_content&#8220; hover_enabled=&#8220;0&#8243; sticky_enabled=&#8220;0&#8243;]<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><!-- [et_pb_line_break_holder] --><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800;900&#038;display=swap\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }<!-- [et_pb_line_break_holder] -->:root {<!-- [et_pb_line_break_holder] -->  --primary:      #005091;<!-- [et_pb_line_break_holder] -->  --primary-dark: #003e73;<!-- [et_pb_line_break_holder] -->  --secondary:    #e8f0f8;<!-- [et_pb_line_break_holder] -->  --secondary-bd: rgba(0,80,145,0.16);<!-- [et_pb_line_break_holder] -->  --white:        #ffffff;<!-- [et_pb_line_break_holder] -->  --navy:         #0f1c2e;<!-- [et_pb_line_break_holder] -->  --text:         #1a1a1a;<!-- [et_pb_line_break_holder] -->  --muted:        #5f6b84;<!-- [et_pb_line_break_holder] -->  --border:       #dde8f4;<!-- [et_pb_line_break_holder] -->  --shadow-sm:    0 4px 16px rgba(0,80,145,0.07);<!-- [et_pb_line_break_holder] -->  --shadow-md:    0 12px 36px rgba(0,80,145,0.11);<!-- [et_pb_line_break_holder] -->  --font:         'Inter', -apple-system, BlinkMacSystemFont, sans-serif;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.sp-page { font-family: var(--font); 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}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Badge \"Recommand\u00e9\" *\/<!-- [et_pb_line_break_holder] -->.sp-access-card.is-featured { border-color: var(--secondary-bd); }<!-- [et_pb_line_break_holder] -->.sp-recommended { display: inline-flex; align-items: center; gap: 5px; background: var(--primary); color: #fff; border-radius: 999px; padding: 3px 10px; font-size: 10.5px; font-weight: 700; letter-spacing: 0.07em; text-transform: uppercase; position: absolute; top: 16px; right: 16px; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 MAIN SECTION \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-main { padding: 80px 40px 96px; }<!-- [et_pb_line_break_holder] -->.sp-layout { display: grid; grid-template-columns: 1fr 1.5fr; gap: 56px; align-items: start; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 SIDEBAR \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-sidebar { display: flex; flex-direction: column; gap: 18px; }<!-- [et_pb_line_break_holder] -->.sp-info-block { background: var(--secondary); border: 1px solid var(--secondary-bd); border-radius: 18px; padding: 24px 22px; }<!-- [et_pb_line_break_holder] -->.sp-info-block h3 { font-size: 13.5px; font-weight: 800; color: var(--navy); letter-spacing: 0.04em; text-transform: uppercase; margin-bottom: 16px; display: flex; align-items: center; gap: 9px; }<!-- [et_pb_line_break_holder] -->.sp-info-block h3 svg { width: 15px; height: 15px; stroke: var(--primary); fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; }<!-- [et_pb_line_break_holder] -->.sp-hours-row { display: flex; justify-content: space-between; align-items: center; padding: 9px 0; border-bottom: 1px solid rgba(0,80,145,0.10); font-size: 13.5px; }<!-- [et_pb_line_break_holder] -->.sp-hours-row:last-child { border-bottom: none; }<!-- [et_pb_line_break_holder] -->.sp-hours-day { color: var(--muted); font-weight: 500; }<!-- [et_pb_line_break_holder] -->.sp-hours-time { color: var(--navy); font-weight: 700; }<!-- [et_pb_line_break_holder] -->.sp-hours-closed { color: #dc2626; font-weight: 700; }<!-- [et_pb_line_break_holder] -->.sp-product-list { display: flex; flex-direction: column; gap: 8px; }<!-- [et_pb_line_break_holder] -->.sp-product-item { display: flex; align-items: center; gap: 10px; font-size: 13.5px; color: var(--muted); padding: 8px 10px; background: var(--white); border-radius: 9px; border: 1px solid var(--border); }<!-- [et_pb_line_break_holder] -->.sp-product-item::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: var(--primary); flex-shrink: 0; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 FORMULAIRE \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-form-wrap { background: var(--navy); border-radius: 24px; overflow: hidden; box-shadow: var(--shadow-md); }<!-- [et_pb_line_break_holder] -->.sp-form-head { padding: 28px 36px 22px; border-bottom: 1px solid rgba(255,255,255,0.08); }<!-- [et_pb_line_break_holder] -->.sp-form-head h2 { font-size: 20px; font-weight: 800; color: #fff; letter-spacing: -0.02em; margin-bottom: 6px; }<!-- [et_pb_line_break_holder] -->.sp-form-head p { font-size: 14px; color: rgba(255,255,255,0.65); line-height: 1.6; }<!-- [et_pb_line_break_holder] -->.sp-form-body { padding: 4px 36px 36px; }<!-- [et_pb_line_break_holder] -->\/* SharpSpring overrides *\/<!-- [et_pb_line_break_holder] -->.sp-form-body .ss-form-wrapper,<!-- [et_pb_line_break_holder] -->.sp-form-body #ss-form-wrapper { background: transparent !important; padding: 0 !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body label { color: rgba(255,255,255,0.80) !important; font-family: var(--font) !important; font-size: 13px !important; font-weight: 600 !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"text\"],<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"email\"],<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"tel\"],<!-- [et_pb_line_break_holder] -->.sp-form-body select,<!-- [et_pb_line_break_holder] -->.sp-form-body textarea { background: rgba(255,255,255,0.08) !important; border: 1px solid rgba(255,255,255,0.15) !important; border-radius: 10px !important; color: #fff !important; font-family: var(--font) !important; font-size: 14px !important; padding: 12px 16px !important; width: 100% !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input:focus, .sp-form-body textarea:focus, .sp-form-body select:focus { border-color: rgba(100,170,255,0.50) !important; outline: none !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"submit\"],<!-- [et_pb_line_break_holder] -->.sp-form-body button[type=\"submit\"] { background: var(--primary) !important; border: none !important; border-radius: 12px !important; color: #fff !important; font-family: var(--font) !important; font-size: 15px !important; font-weight: 700 !important; padding: 14px 32px !important; cursor: pointer !important; transition: background 0.22s !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"submit\"]:hover { background: var(--primary-dark) !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body .ss-privacy-notice, .sp-form-body .ss-disclaimer { color: rgba(255,255,255,0.50) !important; font-size: 12px !important; line-height: 1.6 !important; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 FAQ \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-faq { background: var(--secondary); padding: 80px 40px; }<!-- [et_pb_line_break_holder] -->.sp-faq-inner { max-width: 1200px; margin: 0 auto; }<!-- [et_pb_line_break_holder] -->.sp-faq-header { text-align: center; margin-bottom: 44px; }<!-- [et_pb_line_break_holder] -->.sp-faq-label { display: inline-flex; align-items: center; gap: 7px; background: var(--white); border: 1px solid var(--secondary-bd); border-radius: 999px; padding: 5px 13px; font-size: 11px; font-weight: 700; letter-spacing: 0.10em; text-transform: uppercase; color: var(--primary); margin-bottom: 12px; }<!-- [et_pb_line_break_holder] -->.sp-faq-header h2 { font-size: clamp(24px, 3vw, 36px); font-weight: 800; letter-spacing: -0.03em; color: var(--navy); }<!-- [et_pb_line_break_holder] -->.sp-faq-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }<!-- [et_pb_line_break_holder] -->.sp-faq-card { background: var(--white); border: 1px solid var(--border); border-radius: 16px; padding: 22px 20px; box-shadow: var(--shadow-sm); }<!-- [et_pb_line_break_holder] -->.sp-faq-card h4 { font-size: 14px; font-weight: 700; color: var(--navy); margin-bottom: 9px; line-height: 1.35; }<!-- [et_pb_line_break_holder] -->.sp-faq-card p { font-size: 13px; line-height: 1.70; color: var(--muted); }<!-- [et_pb_line_break_holder] -->.sp-faq-card a { color: var(--primary); font-weight: 600; text-decoration: none; }<!-- [et_pb_line_break_holder] -->.sp-faq-card a:hover { text-decoration: underline; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 CTA \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-cta { background: linear-gradient(135deg, #005091 0%, #002d56 100%); padding: 72px 40px; text-align: center; }<!-- [et_pb_line_break_holder] -->.sp-cta h2 { font-size: clamp(24px, 3vw, 38px); font-weight: 800; letter-spacing: -0.03em; color: var(--white); margin-bottom: 10px; }<!-- [et_pb_line_break_holder] -->.sp-cta p { font-size: 16px; color: rgba(255,255,255,0.78); margin-bottom: 28px; }<!-- [et_pb_line_break_holder] -->.sp-btn-white { display: inline-flex; align-items: center; gap: 8px; background: var(--white); color: #005091; padding: 13px 24px; border-radius: 11px; font-weight: 700; font-size: 14.5px; text-decoration: none; box-shadow: 0 8px 24px rgba(0,0,0,0.18); transition: transform 0.22s; }<!-- [et_pb_line_break_holder] -->.sp-btn-white:hover { transform: translateY(-2px); }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 RESPONSIVE \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->@media (max-width: 1024px) {<!-- [et_pb_line_break_holder] -->  .sp-layout { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-access-grid { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-faq-grid { grid-template-columns: 1fr 1fr; }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width: 640px) {<!-- [et_pb_line_break_holder] -->  .sp-hero, .sp-access, .sp-main, .sp-faq, .sp-cta { padding-left: 20px; padding-right: 20px; }<!-- [et_pb_line_break_holder] -->  .sp-faq-grid { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-form-head, .sp-form-body { padding-left: 22px; padding-right: 22px; }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"sp-page\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 HERO \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-hero\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-hero-inner\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-eyebrow\">\n<div class=\"sp-eyebrow-dot\"><\/div>\n<p>Infotel Software &middot; Support<\/p><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<h1>Support<\/h1>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"sp-hero-lead\">Unser technisches Team steht Ihnen zur Seite. Nutzen Sie das Support-Portal, unsere Dokumentation oder senden Sie uns direkt eine Nachricht.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 ACC\u00c8S RAPIDE \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-access\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-access-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <a class=\"sp-access-card is-featured\" href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->        <span class=\"sp-recommended\">Empfohlen<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><path d=\"M9 9l2 2 4-4\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Portal des technischen Supports<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Greifen Sie auf Ihren Kundenbereich zu, um Tickets einzureichen und zu verfolgen, Ihre Anfragehistorie einzusehen und auf spezielle Ressourcen zuzugreifen.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\">Zum Portal <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <a class=\"sp-access-card\" href=\"https:\/\/docs.infotel-software.com\/\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Handb\u00fccher &amp; Dokumentation<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Entdecken Sie Benutzerhandb\u00fccher, Installationsanleitungen und technische Dokumentation f\u00fcr alle unsere Produkte.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\">Zur Dokumentation <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-access-card\" style=\"cursor:default;\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Support-Kontaktformular<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Sie finden keine Antwort in der Dokumentation? Reichen Sie Ihre Anfrage unten ein, unser Team meldet sich schnellstm\u00f6glich bei Ihnen.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\" style=\"color:var(--muted);\">Details unten <svg viewBox=\"0 0 24 24\" style=\"stroke:var(--muted)\"><path d=\"M12 5v14M5 12l7 7 7-7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 MAIN \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-main\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-layout\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <!-- \u2500\u2500 Sidebar \u2500\u2500 --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-sidebar\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Support-\u00d6ffnungszeiten<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Montag<\/span><span class=\"sp-hours-time\">9:00&nbsp;&mdash;&nbsp;18:00 Uhr<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Dienstag<\/span><span class=\"sp-hours-time\">9:00&nbsp;&mdash;&nbsp;18:00 Uhr<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Mittwoch<\/span><span class=\"sp-hours-time\">9:00&nbsp;&mdash;&nbsp;18:00 Uhr<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Donnerstag<\/span><span class=\"sp-hours-time\">9:00&nbsp;&mdash;&nbsp;18:00 Uhr<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Freitag<\/span><span class=\"sp-hours-time\">9:00&nbsp;&mdash;&nbsp;17:00 Uhr<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Samstag<\/span><span class=\"sp-hours-closed\">Geschlossen<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Sonntag<\/span><span class=\"sp-hours-closed\">Geschlossen<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><line x1=\"3\" y1=\"9\" x2=\"21\" y2=\"9\"\/><line x1=\"9\" y1=\"21\" x2=\"9\" y2=\"9\"\/><\/svg>Unterst\u00fctzte Produkte<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-product-list\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">iDBA-Online<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">DB\/IQ &amp; DB\/IQ PackMan<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">InfoUnload<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">InfoPak<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Arcsys &amp; Arvitam<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Arclib<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">POSTMAN<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">PosACTES<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">App&nbsp;&Eacute;lus<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Orlando TechPubs<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Deepeo<\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.69 12 19.79 19.79 0 0 1 1.61 3.38A2 2 0 0 1 3.6 1.11h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L7.91 8.69a16 16 0 0 0 6.06 6.06l1.95-1.95a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 1 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>Notf\u00e4lle au\u00dferhalb der \u00d6ffnungszeiten<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <pee style=\"font-size:13.5px; color:var(--muted); line-height:1.65;\">Bei kritischen Vorf\u00e4llen au\u00dferhalb der Gesch\u00e4ftszeiten melden Sie sich im Support-Portal an oder wenden Sie sich an Ihren gewohnten Infotel-Ansprechpartner.<\/pee><!-- [et_pb_line_break_holder] -->          <a href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-flex; align-items:center; gap:6px; margin-top:14px; font-size:13.5px; font-weight:700; color:var(--primary); text-decoration:none;\"><!-- [et_pb_line_break_holder] -->            Support-Portal<!-- [et_pb_line_break_holder] -->            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6\"\/><polyline points=\"15 3 21 3 21 9\"\/><line x1=\"10\" y1=\"14\" x2=\"21\" y2=\"3\"\/><\/svg><!-- [et_pb_line_break_holder] -->          <\/a><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <!-- \u2500\u2500 Formulaire SharpSpring \u2500\u2500 --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-form-wrap\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-form-head\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h2>Support-Anfrage senden<\/h2>\n<p><!-- [et_pb_line_break_holder] -->          <pee>Beschreiben Sie Ihr Problem ausf\u00fchrlich. Unser technisches Team wird sich schnellstm\u00f6glich bei Ihnen melden.<\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-form-body\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- SharpSpring Form for Infotel Software DE Site - Support Form  --><!-- [et_pb_line_break_holder] -->        <script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->            var ss_form = {'account': 'MzawMDEztzQwAAA', 'formID': 'MzA0NUo0s0zWTTVPNtM1MU9N0U1MNUzWNTZITjQ2sTSySDE2BQA'};<!-- [et_pb_line_break_holder] -->            ss_form.width = '100%';<!-- [et_pb_line_break_holder] -->            ss_form.domain = 'app-3QNEK9I8Q4.marketingautomation.services';<!-- [et_pb_line_break_holder] -->                ss_form.title = 'Infotel Software DE Site - Support Form';<!-- [et_pb_line_break_holder] -->                \/\/ ss_form.hidden = {'field_id': 'value'}; \/\/ Modify this for sending hidden variables, or overriding values<!-- [et_pb_line_break_holder] -->            \/\/ ss_form.target_id = 'target'; \/\/ Optional parameter: forms will be placed inside the element with the specified id<!-- [et_pb_line_break_holder] -->            \/\/ ss_form.polling = true; \/\/ Optional parameter: set to true ONLY if your page loads dynamically and the id needs to be polled continually.<!-- [et_pb_line_break_holder] -->        <\/script><!-- [et_pb_line_break_holder] -->        <script type=\"text\/javascript\" src=\"https:\/\/koi-3QNEK9I8Q4.marketingautomation.services\/client\/form.js?ver=2.0.1\"><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 FAQ \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-faq\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-faq-inner\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-faq-header\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-label\">Bevor Sie uns kontaktieren<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>H\u00e4ufig gestellte Fragen<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-faq-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Wo finde ich die Benutzerhandb\u00fccher meiner Produkte?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Alle Handb\u00fccher und Leitf\u00e4den sind unter <a href=\"https:\/\/docs.infotel-software.com\/\" target=\"_blank\" rel=\"noopener\">docs.infotel-software.com<\/a> verf\u00fcgbar. Dort finden Sie die Dokumentation nach Produkt und Version.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Wie greife ich auf mein Support-Ticket zu?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Melden Sie sich mit Ihren Infotel-Zugangsdaten im <a href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\">technischen Support-Portal<\/a> an. Dort k\u00f6nnen Sie den Status all Ihrer Anfragen verfolgen.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Welches Support-Level gilt f\u00fcr mich?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Das Support-Level h\u00e4ngt von Ihrem Wartungsvertrag ab. Bei Unsicherheit wenden Sie sich an Ihren Vertriebsansprechpartner oder pr\u00fcfen Sie Ihren Vertrag.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Was ist bei einem kritischen Vorfall zu tun?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Reichen Sie bei P1-Vorf\u00e4llen (Produktionsausfall) ein Ticket \u00fcber das Portal mit der Priorit\u00e4t \u201eKritisch&#8220; ein und wenden Sie sich direkt an Ihren Account Manager.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Sind Produktaktualisierungen in der Wartung enthalten?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Ja, korrigierende und weiterentwickelnde Updates sind im j\u00e4hrlichen Wartungsvertrag enthalten. Neue Hauptversionen k\u00f6nnen einer gesonderten Preisgestaltung unterliegen.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Ist der Support auf Englisch und Deutsch verf\u00fcgbar?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Ja, unser Support-Team ist auf Franz\u00f6sisch, Englisch und Deutsch verf\u00fcgbar. Geben Sie Ihre bevorzugte Sprache in Ihrer Anfrage an.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 CTA \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"sp-cta\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\" style=\"text-align:center; max-width:700px;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Noch kein Infotel-Kunde?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Entdecken Sie unsere L\u00f6sungen oder wenden Sie sich an unser Vertriebsteam, um Ihre Anforderungen zu besprechen.<\/pee><!-- [et_pb_line_break_holder] -->    <a href=\"https:\/\/infotel-software.com\/de\/kontaktiere-uns\/\" class=\"sp-btn-white\"><!-- [et_pb_line_break_holder] -->      Kontaktieren Sie uns<!-- [et_pb_line_break_holder] -->      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><!-- [et_pb_line_break_holder] -->    <\/a><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-21934","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Infotel Software<\/title>\n<meta name=\"description\" content=\"Unser technisches Team steht Ihnen zur Seite. 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