{"id":21933,"date":"2024-08-20T14:04:05","date_gmt":"2024-08-20T12:04:05","guid":{"rendered":"https:\/\/infotel-software.com\/support\/"},"modified":"2026-09-08T10:49:49","modified_gmt":"2026-09-08T08:49:49","slug":"support","status":"publish","type":"page","link":"https:\/\/infotel-software.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_fullwidth_code _builder_version=\u00a0\u00bb4.27.8&Prime; 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}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Badge \"Recommand\u00e9\" *\/<!-- [et_pb_line_break_holder] -->.sp-access-card.is-featured { border-color: var(--secondary-bd); }<!-- [et_pb_line_break_holder] -->.sp-recommended { display: inline-flex; align-items: center; gap: 5px; background: var(--primary); color: #fff; border-radius: 999px; padding: 3px 10px; font-size: 10.5px; font-weight: 700; letter-spacing: 0.07em; text-transform: uppercase; position: absolute; top: 16px; right: 16px; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 MAIN SECTION \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-main { padding: 80px 40px 96px; }<!-- [et_pb_line_break_holder] -->.sp-layout { display: grid; grid-template-columns: 1fr 1.5fr; gap: 56px; align-items: start; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 SIDEBAR \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-sidebar { display: flex; 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}<!-- [et_pb_line_break_holder] -->.sp-hours-time { color: var(--navy); font-weight: 700; }<!-- [et_pb_line_break_holder] -->.sp-hours-closed { color: #dc2626; font-weight: 700; }<!-- [et_pb_line_break_holder] -->.sp-product-list { display: flex; flex-direction: column; gap: 8px; }<!-- [et_pb_line_break_holder] -->.sp-product-item { display: flex; align-items: center; gap: 10px; font-size: 13.5px; color: var(--muted); padding: 8px 10px; background: var(--white); border-radius: 9px; border: 1px solid var(--border); }<!-- [et_pb_line_break_holder] -->.sp-product-item::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: var(--primary); flex-shrink: 0; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 FORMULAIRE \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-form-wrap { background: var(--navy); border-radius: 24px; overflow: hidden; box-shadow: var(--shadow-md); }<!-- [et_pb_line_break_holder] -->.sp-form-head { padding: 28px 36px 22px; 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border: 1px solid rgba(255,255,255,0.15) !important; border-radius: 10px !important; color: #fff !important; font-family: var(--font) !important; font-size: 14px !important; padding: 12px 16px !important; width: 100% !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input:focus, .sp-form-body textarea:focus, .sp-form-body select:focus { border-color: rgba(100,170,255,0.50) !important; outline: none !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"submit\"],<!-- [et_pb_line_break_holder] -->.sp-form-body button[type=\"submit\"] { background: var(--primary) !important; border: none !important; border-radius: 12px !important; color: #fff !important; font-family: var(--font) !important; font-size: 15px !important; font-weight: 700 !important; padding: 14px 32px !important; cursor: pointer !important; transition: background 0.22s !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body input[type=\"submit\"]:hover { background: var(--primary-dark) !important; }<!-- [et_pb_line_break_holder] -->.sp-form-body .ss-privacy-notice, .sp-form-body .ss-disclaimer { color: rgba(255,255,255,0.50) !important; font-size: 12px !important; line-height: 1.6 !important; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 FAQ \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-faq { background: var(--secondary); padding: 80px 40px; }<!-- [et_pb_line_break_holder] -->.sp-faq-inner { max-width: 1200px; margin: 0 auto; }<!-- [et_pb_line_break_holder] -->.sp-faq-header { text-align: center; margin-bottom: 44px; }<!-- [et_pb_line_break_holder] -->.sp-faq-label { display: inline-flex; align-items: center; gap: 7px; background: var(--white); border: 1px solid var(--secondary-bd); border-radius: 999px; padding: 5px 13px; font-size: 11px; font-weight: 700; letter-spacing: 0.10em; text-transform: uppercase; color: var(--primary); margin-bottom: 12px; }<!-- [et_pb_line_break_holder] -->.sp-faq-header h2 { font-size: clamp(24px, 3vw, 36px); font-weight: 800; letter-spacing: -0.03em; color: var(--navy); }<!-- [et_pb_line_break_holder] -->.sp-faq-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }<!-- [et_pb_line_break_holder] -->.sp-faq-card { background: var(--white); border: 1px solid var(--border); border-radius: 16px; padding: 22px 20px; box-shadow: var(--shadow-sm); }<!-- [et_pb_line_break_holder] -->.sp-faq-card h4 { font-size: 14px; font-weight: 700; color: var(--navy); margin-bottom: 9px; line-height: 1.35; }<!-- [et_pb_line_break_holder] -->.sp-faq-card p { font-size: 13px; line-height: 1.70; color: var(--muted); }<!-- [et_pb_line_break_holder] -->.sp-faq-card a { color: var(--primary); font-weight: 600; text-decoration: none; }<!-- [et_pb_line_break_holder] -->.sp-faq-card a:hover { text-decoration: underline; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 CTA \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->.sp-cta { background: linear-gradient(135deg, #005091 0%, #002d56 100%); padding: 72px 40px; text-align: center; }<!-- [et_pb_line_break_holder] -->.sp-cta h2 { font-size: clamp(24px, 3vw, 38px); font-weight: 800; letter-spacing: -0.03em; color: var(--white); margin-bottom: 10px; }<!-- [et_pb_line_break_holder] -->.sp-cta p { font-size: 16px; color: rgba(255,255,255,0.78); margin-bottom: 28px; }<!-- [et_pb_line_break_holder] -->.sp-btn-white { display: inline-flex; align-items: center; gap: 8px; background: var(--white); color: #005091; padding: 13px 24px; border-radius: 11px; font-weight: 700; font-size: 14.5px; text-decoration: none; box-shadow: 0 8px 24px rgba(0,0,0,0.18); transition: transform 0.22s; }<!-- [et_pb_line_break_holder] -->.sp-btn-white:hover { transform: translateY(-2px); }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* \u2500\u2500 RESPONSIVE \u2500\u2500 *\/<!-- [et_pb_line_break_holder] -->@media (max-width: 1024px) {<!-- [et_pb_line_break_holder] -->  .sp-layout { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-access-grid { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-faq-grid { grid-template-columns: 1fr 1fr; }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media (max-width: 640px) {<!-- [et_pb_line_break_holder] -->  .sp-hero, .sp-access, .sp-main, .sp-faq, .sp-cta { padding-left: 20px; padding-right: 20px; }<!-- [et_pb_line_break_holder] -->  .sp-faq-grid { grid-template-columns: 1fr; }<!-- [et_pb_line_break_holder] -->  .sp-form-head, .sp-form-body { padding-left: 22px; padding-right: 22px; }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"sp-page\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 HERO \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-hero\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-hero-inner\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-eyebrow\">\n<div class=\"sp-eyebrow-dot\"><\/div>\n<p>Infotel Software &middot; Support<\/p><\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<h1>Contactez le support<\/h1>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"sp-hero-lead\">Notre &eacute;quipe technique est disponible pour vous accompagner. Acc&eacute;dez au portail de support, &agrave; la documentation ou envoyez-nous un message directement.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 ACC\u00c8S RAPIDE \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-access\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-access-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <a class=\"sp-access-card is-featured\" href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->        <span class=\"sp-recommended\">Recommand&eacute;<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8M12 17v4\"\/><path d=\"M9 9l2 2 4-4\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Portail du support technique<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Acc&eacute;dez &agrave; votre espace client pour soumettre et suivre vos tickets, consulter l&rsquo;historique de vos demandes et acc&eacute;der aux ressources d&eacute;di&eacute;es.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\">Acc&eacute;der au portail <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <a class=\"sp-access-card\" href=\"https:\/\/docs.infotel-software.com\/\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Manuels &amp; documentation<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Consultez les manuels d&rsquo;utilisation, les guides d&rsquo;installation et la documentation technique pour l&rsquo;ensemble de nos produits.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\">Acc&eacute;der &agrave; la documentation <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-access-card\" style=\"cursor:default;\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3>Formulaire de contact support<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Vous ne trouvez pas de r&eacute;ponse dans la documentation&nbsp;? Soumettez votre demande ci-dessous et notre &eacute;quipe reviendra vers vous dans les meilleurs d&eacute;lais.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-access-link\" style=\"color:var(--muted);\">D&eacute;tail ci-dessous <svg viewBox=\"0 0 24 24\" style=\"stroke:var(--muted)\"><path d=\"M12 5v14M5 12l7 7 7-7\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 MAIN \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-main\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-layout\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <!-- \u2500\u2500 Sidebar \u2500\u2500 --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-sidebar\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Horaires du support<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Lundi<\/span><span class=\"sp-hours-time\">9h00&nbsp;&mdash;&nbsp;18h00<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Mardi<\/span><span class=\"sp-hours-time\">9h00&nbsp;&mdash;&nbsp;18h00<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Mercredi<\/span><span class=\"sp-hours-time\">9h00&nbsp;&mdash;&nbsp;18h00<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Jeudi<\/span><span class=\"sp-hours-time\">9h00&nbsp;&mdash;&nbsp;18h00<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Vendredi<\/span><span class=\"sp-hours-time\">9h00&nbsp;&mdash;&nbsp;17h00<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Samedi<\/span><span class=\"sp-hours-closed\">Ferm&eacute;<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-hours-row\"><span class=\"sp-hours-day\">Dimanche<\/span><span class=\"sp-hours-closed\">Ferm&eacute;<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><line x1=\"3\" y1=\"9\" x2=\"21\" y2=\"9\"\/><line x1=\"9\" y1=\"21\" x2=\"9\" y2=\"9\"\/><\/svg>Produits support&eacute;s<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"sp-product-list\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">iDBA-Online<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">DB\/IQ &amp; DB\/IQ PackMan<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">InfoUnload<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">InfoPak<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Arcsys &amp; Arvitam<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Arclib<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">POSTMAN<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">PosACTES<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">App&nbsp;&Eacute;lus<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Orlando TechPubs<\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"sp-product-item\">Deepeo<\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-info-block\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h3><svg viewBox=\"0 0 24 24\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.69 12 19.79 19.79 0 0 1 1.61 3.38A2 2 0 0 1 3.6 1.11h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L7.91 8.69a16 16 0 0 0 6.06 6.06l1.95-1.95a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 1 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>Urgences hors horaires<\/h3>\n<p><!-- [et_pb_line_break_holder] -->          <pee style=\"font-size:13.5px; color:var(--muted); line-height:1.65;\">Pour les incidents critiques en dehors des horaires ouvrables, connectez-vous au portail de support ou contactez votre interlocuteur Infotel habituel.<\/pee><!-- [et_pb_line_break_holder] -->          <a href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-flex; align-items:center; gap:6px; margin-top:14px; font-size:13.5px; font-weight:700; color:var(--primary); text-decoration:none;\"><!-- [et_pb_line_break_holder] -->            Portail support<!-- [et_pb_line_break_holder] -->            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6\"\/><polyline points=\"15 3 21 3 21 9\"\/><line x1=\"10\" y1=\"14\" x2=\"21\" y2=\"3\"\/><\/svg><!-- [et_pb_line_break_holder] -->          <\/a><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <!-- \u2500\u2500 Formulaire SharpSpring \u2500\u2500 --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-form-wrap\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-form-head\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<h2>Soumettre une demande de support<\/h2>\n<p><!-- [et_pb_line_break_holder] -->          <pee>D&eacute;crivez votre probl&egrave;me en d&eacute;tail. Notre &eacute;quipe technique vous r&eacute;pondra dans les meilleurs d&eacute;lais.<\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"sp-form-body\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- SharpSpring Form for Infotel Software FR Site - Support Form  --><!-- [et_pb_line_break_holder] -->        <script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->            var ss_form = {'account': 'MzawMDEztzQwAAA', 'formID': 'S7U0SE5NTUzVNTROMdI1MTU10000TDTUTbVMsjAzMUq2MLcwBQA'};<!-- [et_pb_line_break_holder] -->            ss_form.width = '100%';<!-- [et_pb_line_break_holder] -->            ss_form.domain = 'app-3QNEK9I8Q4.marketingautomation.services';<!-- [et_pb_line_break_holder] -->                ss_form.title = 'Infotel Software FR Site - Support Form';<!-- [et_pb_line_break_holder] -->                \/\/ ss_form.hidden = {'field_id': 'value'}; \/\/ Modify this for sending hidden variables, or overriding values<!-- [et_pb_line_break_holder] -->            \/\/ ss_form.target_id = 'target'; \/\/ Optional parameter: forms will be placed inside the element with the specified id<!-- [et_pb_line_break_holder] -->            \/\/ ss_form.polling = true; \/\/ Optional parameter: set to true ONLY if your page loads dynamically and the id needs to be polled continually.<!-- [et_pb_line_break_holder] -->        <\/script><!-- [et_pb_line_break_holder] -->        <script type=\"text\/javascript\" src=\"https:\/\/koi-3QNEK9I8Q4.marketingautomation.services\/client\/form.js?ver=2.0.1\"><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 FAQ \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"sp-faq\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-faq-inner\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-faq-header\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-label\">Avant de nous contacter<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Questions fr&eacute;quentes<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"sp-faq-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>O&ugrave; trouver les manuels d&rsquo;utilisation de mes produits&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Tous les manuels et guides sont disponibles sur <a href=\"https:\/\/docs.infotel-software.com\/\" target=\"_blank\" rel=\"noopener\">docs.infotel-software.com<\/a>. Vous y retrouverez la documentation par produit et par version.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Comment acc&eacute;der &agrave; mon ticket de support&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Connectez-vous au <a href=\"https:\/\/techsupport.infotel.com\/#\/\" target=\"_blank\" rel=\"noopener\">portail du support technique<\/a> avec vos identifiants Infotel. Vous pouvez y suivre l&rsquo;&eacute;tat de toutes vos demandes.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Quel niveau de support suis-je concern&eacute;&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Le niveau de support d&eacute;pend de votre contrat de maintenance. Si vous avez un doute, consultez votre interlocuteur commercial ou v&eacute;rifiez votre contrat.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Que faire en cas d&rsquo;incident critique&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Pour les incidents P1 (production arr&ecirc;t&eacute;e), soumettez un ticket via le portail en indiquant la priorit&eacute; \u00ab\u00a0Critique\u00a0\u00bb et contactez directement votre responsable de compte.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Les mises &agrave; jour produits sont-elles incluses dans la maintenance&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Oui, les mises &agrave; jour correctives et &eacute;volutives sont incluses dans le contrat de maintenance annuel. Les nouvelles versions majeures peuvent faire l&rsquo;objet d&rsquo;une tarification sp&eacute;cifique.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"sp-faq-card\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Le support est-il disponible en anglais et en allemand&nbsp;?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Oui, notre &eacute;quipe de support est disponible en fran&ccedil;ais, anglais et allemand. Pr&eacute;cisez votre langue de pr&eacute;f&eacute;rence dans votre demande.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- \u2550\u2550 CTA \u2550\u2550 --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"sp-cta\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"sp-container\" style=\"text-align:center; max-width:700px;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Pas encore client Infotel&nbsp;?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>D&eacute;couvrez nos solutions ou contactez notre &eacute;quipe commerciale pour discuter de vos besoins.<\/pee><!-- [et_pb_line_break_holder] -->    <a href=\"https:\/\/infotel-software.com\/fr\/nous-contacter\/\" class=\"sp-btn-white\"><!-- [et_pb_line_break_holder] -->      Nous contacter<!-- [et_pb_line_break_holder] -->      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><!-- [et_pb_line_break_holder] -->    <\/a><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-21933","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Infotel Software<\/title>\n<meta name=\"description\" content=\"Notre \u00e9quipe technique est disponible pour vous accompagner. 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