Contact support
Our technical team is available to support you. Access the support portal, our documentation, or send us a message directly.
Technical support portal
Access your customer area to submit and track your tickets, review your request history, and access dedicated resources.
Manuals & documentation
Browse user manuals, installation guides, and technical documentation for all of our products.
Support contact form
Can't find an answer in the documentation? Submit your request below and our team will get back to you as soon as possible.
Submit a support request
Describe your issue in detail. Our technical team will get back to you as soon as possible.
Frequently asked questions
Where can I find the manuals for my products?
All manuals and guides are available at docs.infotel-software.com. You'll find documentation by product and by version.
How do I access my support ticket?
Log in to the technical support portal with your Infotel credentials. You can track the status of all your requests there.
What support level am I entitled to?
Your support level depends on your maintenance contract. If you're unsure, check with your sales representative or review your contract.
What should I do in the event of a critical incident?
For P1 incidents (production down), submit a ticket via the portal marking the priority as "Critical" and contact your account manager directly.
Are product updates included in maintenance?
Yes, corrective and evolutive updates are included in the annual maintenance contract. Major new versions may be subject to specific pricing.
Is support available in English and German?
Yes, our support team is available in French, English, and German. Please specify your preferred language in your request.
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